Product Returns
You have the right to return the product you received within 14 calendar days and request its replacement. We emphasize that the shipment date of the returned product is considered to be the one indicated by the courier on the delivery receipt, for the purpose of verifying timely return.
In any case, the returned products must be in the condition they were received by the customer. This means:
- They must not have damages and their packaging must be the original packaging that normally accompanies the product
- They must be in excellent condition with their factory packaging (box or plastic wrap)
- They must be accompanied by all documents with which the product was delivered (e.g., Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for replacement, after first contacting our customer service department. Otherwise, we reserve the right to refuse the return.
